Lucky Supermarkets Confirms Tampered Credit/Debit Card Readers Resulted in Compromised Account Information

 

Contact:
Alicia Rockwell, Public Affairs Director
209-548-6511 or 800-692-5710
arockwell@savemart.com
Lucky Supermarkets Confirms Tampered Credit/Debit Card Readers Resulted in
Compromised Account Information
Modesto, Calif., December 5, 2011 – This afternoon Lucky Supermarkets confirmed that several
employee bank accounts had been compromised due to the tampered credit/debit card readers
in the self-checkout terminals. There have been approximately 80 employee and customer
reports of either compromised account data or attempts to access account data, with the
majority coming over this past weekend.
In a Consumer Advisory on November 23, 20 stores were originally communicated as having
tampered card readers and consumer notices were posted. However, three additional stores
had card readers replaced prior to November 23 but were missed on the original report sent to
the company’s Asset Protection team. The missed stores were Lucky- Sunnyvale, Lucky-
Novato, and Lucky on 939 Lakeville Hwy. in Petaluma. Again, these were not newly tampered
card readers but part of the original discovery.
We strongly recommend our customers who used a self check-out lane in the affected stores
contact their financial institution to close existing accounts and seek further advice. We
continue to work with local, state, and federal law enforcement to find those responsible.
New Consumer Notices are being posted at all our Bay Area stores.
Listed below are the affected stores:
Lucky- Pinole
Lucky- Milpitas
Lucky- Mountain View
Lucky- Redwood City
Lucky- El Cerrito
Lucky- Daily City
Lucky- Foster City
Lucky- San Carlos
Lucky- Millbrae
Lucky- Alameda
Lucky- Sunnyvale Lucky- Novato
Lucky – Union City
Lucky- Santa Clara on 234 Saratoga Ave.
Lucky- San Francisco on 1515 Sloat Blvd.
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Lucky- Hayward on 25151 Santa Clara St.
Lucky- Fremont on 5000 Mowry Ave. and 35820 Fremont Blvd.
Lucky- Petaluma on 939 Lakeville Hwy. Petaluma
Lucky- San Jose on 5510 Monterey Highway, 200 El Paseo De Saratoga, 844 Blossom Hill
Rd., and 3270 South White Road
Lucky Supermarkets will continue to do everything we can to keep our shoppers informed on
this important issue. We have a Consumer Alert button on the homepage of our websites
where we are updating Frequently Asked Questions and posting any new Consumer Notices.
We encourage customers to contact our Customer Support Center at 800-692-5710 with any
report of fraudulent activity or attempted activity to their accounts.
About Save Mart Supermarkets
Save Mart Supermarkets, a California corporation, owns and operates more than 233 stores in Northern California
and Northern Nevada under the Save Mart, S-Mart Foods, Lucky, and FoodMaxx banners. Headquartered in
Modesto, Calif. since the company was founded in 1952, Save Mart Supermarkets has always believed in supporting
local suppliers and producers, and is actively engaged with the charities and causes of the communities where its
stores do business. For more information on the stores of Save Mart Supermarkets, please visit www.SaveMart.com,
www.LuckySupermarkets.com, and www.FoodMaxx.com.

Contact:
Alicia Rockwell, Public Affairs Director
209-548-6511 or 800-692-5710
arockwell@savemart.com

Lucky Supermarkets Confirms Tampered Credit/Debit Card Readers Resulted inCompromised Account Information

Modesto, Calif., December 5, 2011 – This afternoon Lucky Supermarkets confirmed that several employee bank accounts had been compromised due to the tampered credit/debit card readersin the self-checkout terminals. There have been approximately 80 employee and customer reports of either compromised account data or attempts to access account data, with the majority coming over this past weekend.

In a Consumer Advisory on November 23, 20 stores were originally communicated as having tampered card readers and consumer notices were posted. However, three additional storeshad card readers replaced prior to November 23 but were missed on the original report sent to the company’s Asset Protection team. The missed stores were Lucky- Sunnyvale, Lucky-Novato, and Lucky on 939 Lakeville Hwy. in Petaluma. Again, these were not newly tampered card readers but part of the original discovery.

We strongly recommend our customers who used a self check-out lane in the affected stores contact their financial institution to close existing accounts and seek further advice. We continue to work with local, state, and federal law enforcement to find those responsible.New Consumer Notices are being posted at all our Bay Area stores.

Listed below are the affected stores:

Lucky- Pinole

Lucky- Milpitas

Lucky- Mountain View

Lucky- Redwood City

Lucky- El Cerrito

Lucky- Daily City

Lucky- Foster City

Lucky- San Carlos

Lucky- Millbrae

Lucky- Alameda

Lucky- Sunnyvale

Lucky- Novato

Lucky – Union City

Lucky- Santa Clara on 234 Saratoga Ave.

Lucky- San Francisco on 1515 Sloat Blvd.

Lucky- Hayward on 25151 Santa Clara St.

Lucky- Fremont on 5000 Mowry Ave. and 35820 Fremont Blvd.

Lucky- Petaluma on 939 Lakeville Hwy. Petaluma

Lucky- San Jose on 5510 Monterey Highway, 200 El Paseo De Saratoga, 844 Blossom HillRd., and 3270 South White Road

Lucky Supermarkets will continue to do everything we can to keep our shoppers informed onthis important issue. We have a Consumer Alert button on the homepage of our websites where we are updating Frequently Asked Questions and posting any new Consumer Notices.We encourage customers to contact our Customer Support Center at 800-692-5710 with any report of fraudulent activity or attempted activity to their accounts.

About Save Mart Supermarkets

Save Mart Supermarkets, a California corporation, owns and operates more than 233 stores in Northern California and Northern Nevada under the Save Mart, S-Mart Foods, Lucky, and FoodMaxx banners. Headquartered in Modesto, Calif. since the company was founded in 1952, Save Mart Supermarkets has always believed in supporting local suppliers and producers, and is actively engaged with the charities and causes of the communities where its stores do business. For more information on the stores of Save Mart Supermarkets, please visit www.SaveMart.com, www.LuckySupermarkets.com, and www.FoodMaxx.com.

Additional Resources
ma_12052011_lucky_card_readers_in_self_checkouts.pdf
Last Updated Wednesday, August 27, 2014 - 06:09 PM.